At Zeniova, we want you to have a positive and valuable learning experience. If for any reason you are not satisfied with your purchase, we offer a simple and fair refund policy.
7-Day Money-Back Guarantee
You may request a full refund within 7 days of your course purchase.
Refunds will only be granted if you have completed less than 20% of the course content.
Non-Refundable Situations
Refunds will not be issued if:
You have accessed or completed more than 20% of the course.
The refund request is made after 7 days from the purchase date.
The purchase was made through a promotional or discounted offer clearly marked as “non-refundable.”
How to Request a Refund
To request a refund:
Contact us at 📧 admin@zeniova.com
Our support team will review your request within 3–5 business days.
Processing of Refunds
Approved refunds will be issued back to the original payment method used.
Depending on your bank or payment provider, refunds may take 5–10 business days to appear.
Course Access After Refund
If your refund is approved, your access to the refunded course will be revoked immediately.
Special Cases
In exceptional situations (such as duplicate payments or technical errors), we will issue a full refund regardless of course progress.
Contact Us
For refund requests or questions about our policy, please reach out to us at:
📧 admin@zeniova.com
📍 Address: 30 N GOULD ST STE R SHERIDAN WYOMING 82801
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